Them most frequent questions we get asked by customers.
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Aus Wide Delivery
Our standard handling time is 0–1 business days, with same-day dispatch available for orders placed before 12:00 PM (AEST).
Shipping times vary depending on your location, but most orders are delivered within 1–3 business days after dispatch. We work with reliable carriers to ensure timely and secure delivery of your steel products.
If your order is urgent, please contact us—we’ll do our best to prioritise it or recommend express delivery options where available.
We ship to all locations across Queensland (QLD), New South Wales (NSW), Victoria (VIC), and South Australia (SA).
Our delivery network covers both metro and regional areas within these states. If you’re unsure whether we service your specific location or need a delivery estimate, feel free to contact our team—we’re happy to help.
Yes. All of our steel products are fully compliant with relevant Australian Standards, including but not limited to:
AS/NZS 3679 for structural steel
AS/NZS 1594 for hot-rolled steel flat products
AS/NZS 1365 for steel sheet and strip
AS/NZS 1163 for structural steel hollow sections
We take product compliance seriously and ensure that all items meet or exceed industry benchmarks for safety, performance, and durability.
Getting a quote is easy. Simply reach out to our sales team with your project details, materials required, quantities, and any drawings or specifications you have.
You can contact us via:
Phone: 1300934028
Email: [email protected]
Contact Form: Visit our Contact Page
Our team will review your request and get back to you promptly with a competitive, tailored quote.
No, there is no minimum order quantity.
Whether you need a single item or a bulk order, we’re happy to accommodate your requirements. We supply to both individual customers and large-scale commercial projects, no order is too small.
Yes, you can apply for a trade account with us to access benefits like streamlined ordering, invoicing, and trade pricing.
To set up a trade account, your business will need to:
Complete an application form
Undergo an approval and verification process
Review and sign our Terms & Conditions
Once approved, your account will be activated and you’ll be notified via email. To get started, contact our accounts team or submit a form on our contact page with a request.
Yes, tracking details are sent to you after your order has been dispatched.
You’ll receive an email or SMS with a tracking link so you can monitor your delivery status in real-time. For any questions or assistance with tracking, feel free to contact our dispatch team.
Yes, we offer same-day dispatch for orders placed before 12:00 PM (AEST).
Orders received before the cut-off time are prioritised and dispatched the same business day. Orders placed after 12:00 PM will be processed the following business day.
If you have an urgent request, feel free to contact our team.
We accept credit/debit cards, bank transfers, and trade account payments. Online checkout is available for all listed website items.
Yes, our technical experts are available to assist you before you place your order.
Whether you need help choosing the right product, confirming specifications, or understanding compliance requirements, our knowledgeable team is here to support you.
You can reach out via:
We’ll make sure you have all the information you need to proceed with confidence.
Reach out to us with any questions or inquiries. We Warehouse Australia's best facility safety products Australia wide.
| Monday - Friday | 8:00 AM - 4:00 PM |
| Saturday | Closed |
| Sunday | Closed |
