Frequently Asked Questions

Table of Contents

Company FAQ's

Q: How are shipping rates determined for Steelmark safety products?

A: We collaborate with a leading freight agent to provide our customers with the best possible freight rates. This ensures competitive pricing and reliable shipping services.

Q: Which carriers do you use to transport Steelmark safety products?

A: Only the most reliable carriers have been selected for shipping our products. Our trusted partners include TNT, Northline, Followmont Transport, Hi Trans, Direct Couriers, Couriers Please, Vision Freight, and Fastway.

Q: Can I track my order after it’s placed?

A: Absolutely! Our sales team will provide you with tracking numbers along with your order receipt. This allows you to monitor the status and location of your shipment.

Q: How can I get in touch with customer service if I have questions about my order?

 

A: We make it easy for you to reach our customer service team directly. Your order receipt will include direct contact details, ensuring you can get assistance promptly. Our customer service team boasts a 100% answer rate, so you won’t be left hanging on the phone.

Returns

  • All discrepancies or damage must be reported within 48 hours of receipt of order
  • To be eligible for a return, your item must be unused and in the same condition that you received it
  • Your item must be in the original packaging
  • Your item needs to have the receipt or proof of purchase

You will be responsible for paying for your own shipping costs for the returning of your item.  Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  All freight costs incurred by us plus 15% re-stocking fee will apply for change of mind.

Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item
  • We will immediately notify you on the status of your refund after inspecting the item
  • If your return is approved, we will initiate a refund to your original method of payment
  • You will receive a credit within a certain amount of days, depending on your card issuer’s policies

A: We offer multiple convenient options for placing your order. You can do so directly on our website, send us an email by filling in the “Get a Quote” tab, or call our friendly sales team to discuss your requirements.

Q: How quickly can I receive a quote for my order?

A: We take pride in our commitment to efficiency. If you need answers promptly, trust that we will have a quote to you within minutes. Our goal is to provide fast and reliable service to our clients.

12-Month Warranty

We stand behind the quality of our products and want you to be completely satisfied with your purchase. As a testament to our commitment to excellence, we offer a 12-month warranty on all Steelmarks products.

Warranty Coverage:

  • The warranty period begins from the date of purchase.
  • Steelmark warrants that our products are free from defects in materials and workmanship.
  • This warranty covers repairs, replacements, or refunds at the discretion of Steelmark.

Exclusions:

  • The warranty does not cover damage resulting from misuse, abuse, accidents, or unauthorized alterations.
  • Normal wear and tear, cosmetic damages, and damages due to failure to follow product instructions are not covered.
  • Any modifications to the product made by parties other than Steelmark void this warranty.

Claim Process:

  • To initiate a warranty claim, contact our customer service team at reception@steelmark.com.au or 1300 201 337.
  • Provide proof of purchase and a detailed description of the issue.

Resolution:

  • Upon approval of your claim, we will repair, replace, or refund the product, depending on the nature of the issue.
  • Shipping costs associated with the warranty claim are the responsibility of the customer.

Important Notes:

  • This warranty is non-transferable and applies only to the original purchaser.
  • Steelmark reserves the right to update or modify the terms of this warranty at any time.

Thank you for choosing Steelmark we are dedicated to delivering products that meet the highest standards of quality and performance.

We have a dedicaed sales team ready to provide you with a quote for any project requirments. You can send us an email or give us a call to discuss your requirments. We have a dedicated sales team ready to provide you with a quote for any project requirements. You can send us an email or give us a call to discuss your requirements. 

Bollard FAQ's

Yes, bollards are required by various codes and regulations in Australia to ensure public safety and security. They are often mandatory in high-traffic areas such as airports, train stations, and public events.

Yes, you can install bollards outside your house for added security and protection. However, it’s important to check with your local council to ensure compliance with any regulations or guidelines.

Bollards work by acting as a physical barrier to prevent or restrict vehicle access to a specific area. They can be fixed, removable, or retractable and are often made of steel or concrete for added durability.

The distance between bollards depends on various factors such as the size and weight of the vehicle, the speed limit of the area, and the intended purpose of the bollards. Generally, bollards should be spaced 1-1.5 meters apart to ensure effective vehicle stopping power.

Steelmark offers a wide range of high-quality bollards in Australia. Our online platform makes it easy to browse and purchase bollards, and our team of experts can assist you with any questions or concerns.

Yes, you can install a bollard on your driveway for added security and protection. However, it’s important to ensure that the bollard does not obstruct any public access or create a hazard for pedestrians or cyclists.

A bollard sleeve is a protective cover that fits over a bollard to enhance its durability and aesthetics. It can also make the bollard more visible in low-light conditions.

The ability of a bollard to stop a truck depends on various factors such as the size and weight of the truck, the speed of the vehicle, and the strength of the bollard. Crash-rated bollards are specifically designed to stop larger vehicles.

The distance between a bollard and a building depends on various factors such as the size and weight of the vehicle, the intended purpose of the bollard, and the layout of the area. Generally, bollards should be placed at least 1 meter away from the building to prevent any damage from a potential vehicle impact.

Bollards are used to enhance public safety and security by preventing or restricting vehicle access to certain areas. They can also be used to improve the aesthetics of an area and delineate pedestrian walkways.

Bollards are often installed on worksites to protect workers, equipment, and materials from vehicle impact. They can also help to control traffic flow and prevent unauthorized access to the site.

Wheel Stop FAQ's

A wheel stop is a small barrier placed on the ground to prevent vehicles from overhanging or damaging sidewalks, curbs, or other structures. It is often made of rubber or concrete and can be bolted to the ground for added stability.

Wheel stops are typically required in car parks to prevent vehicles from damaging structures or obstructing pedestrian walkways. The installation of wheel stops is often governed by local council regulations or guidelines to ensure public safety and accessibility.

Wheel stops work by acting as a physical barrier to prevent vehicles from overhanging or damaging sidewalks, curbs, or other structures. They are typically placed at the end of a parking space and work to guide the vehicle to the correct parking position.

There are several types of wheel stops available, including concrete, rubber, plastic, and steel. They can be bolted to the ground or left freestanding, depending on the intended use.

The installation of wheel stops is often governed by local council regulations or guidelines. While they may not be mandatory in all car parks, they are typically required to prevent damage to structures or to ensure accessibility for pedestrians.

Yes, wheel stops can be installed on uneven surfaces. However, it’s important to ensure that the surface is properly prepared and level to prevent any instability or movement of the wheel stop.

The spacing between wheel stops depends on various factors such as the size and type of vehicle, the width of the parking spaces, and the layout of the car park. Typically, wheel stops are placed 1.8-2 meters apart to ensure effective vehicle stopping power.

Speed Hump FAQ's

Yes, speed humps can be an effective traffic calming measure to reduce vehicle speeds in certain areas. They are designed to slow down vehicles and increase safety for pedestrians and cyclists.

Both terms are used interchangeably, but technically, speed bumps are typically smaller and steeper, while speed humps are larger and gentler in slope.

Yes, speed humps can be effective in reducing vehicle speeds and improving safety in areas such as school zones, residential areas, and shopping centers. However, their effectiveness may vary depending on factors such as traffic volume and driver behavior.

No, parking on a speed hump is not recommended as it can cause damage to the vehicle and the speed hump itself. It can also obstruct traffic flow and create a safety hazard for pedestrians and other drivers.

Yes, speed humps can change driver behavior by slowing down vehicle speeds and encouraging more cautious driving. They can also create awareness of the need for increased safety in areas with high pedestrian or cyclist traffic.

Speed humps are traffic calming devices that are designed to reduce vehicle speeds in certain areas. They are typically made of asphalt, concrete, or rubber and are placed on the roadway to create a raised surface that slows down vehicles.

While speed humps can be effective in slowing down traffic and improving safety, there are potential negative effects on the environment that you should consider.

Increased noise pollution is one concern, as vehicles may generate more noise when driving over speed humps, especially if they’re not properly designed.

Air quality could also be impacted due to increased fuel consumption and emissions from vehicles accelerating and decelerating at each hump.

To address these concerns, it’s essential to gather community opinions and explore speed hump alternatives that provide similar safety benefits without the environmental drawbacks.

Noise pollution solutions like installing sound barriers or using quieter pavement materials can help mitigate any increase in noise levels while addressing air quality concerns through traffic calming measures that don’t require abrupt stops and starts, such as roundabouts or chicanes.

Emergency vehicle design takes speed humps into consideration, ensuring that these lifesaving vehicles can navigate them without compromising response times.

Hump alternatives, such as speed cushions or tables, are used in some areas to provide better access for larger emergency vehicles while still slowing down regular traffic.

Response time analysis is conducted by emergency services and local authorities to ensure that the placement of speed humps does not negatively impact the efficiency of their operations.

Speed hump regulations vary from region to region but often include provisions for emergency vehicle access and clearance.

Community engagement plays a crucial role in finding the right balance between effective traffic calming measures and maintaining rapid response capabilities for emergency services – after all, keeping our streets safe for everyone is a shared responsibility.

Imagine driving down a road dotted with mini mountains, disrupting your smooth journey. These speed humps can indeed cause damage to vehicles, particularly those with low ground clearance or stiff vehicle suspension systems.

Sports cars and modified vehicles are the most at risk for suffering damage from these traffic calming measures. While public opinion may be divided on their effectiveness, it’s important to consider hump alternatives that can maintain cyclist safety and enhance the pedestrian experience without risking vehicular harm.

By finding the right balance between controlling traffic speeds and minimizing potential damage to vehicles, we can create safer streets for everyone involved.

When considering the installation of speed humps in your neighborhood, it’s important to factor in both the upfront cost and ongoing maintenance expenses.

Speed hump funding typically falls under the responsibility of local municipalities, with costs varying depending on factors such as materials used and labor rates in your area.

While they can be an effective means of improving pedestrian safety, it’s essential to engage with your community and explore alternative solutions that may better suit your specific needs.

Adherence to local regulations is crucial during this process, as well as fostering open communication among residents to ensure a comprehensive understanding of potential impacts on traffic flow and overall quality of life within the neighborhood.

You might be wondering if there’s any psychological impact of speed humps on drivers, such as increased stress levels or road rage incidents.

While comprehensive studies specifically examining this issue are limited, it is generally acknowledged that traffic calming techniques, including speed humps, can initially lead to driver frustration and stress. However, as drivers become acclimated to the presence of these measures over time, they often adapt their behavior and experience a reduction in overall stress levels.

It is important for motorists to practice stress-reduction strategies when encountering such features on the road in order to mitigate potential negative impacts and ensure safe driving practices.

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